Returns & Exchanges

If you receive an item that is damaged, defective, or incorrect, please notify us within 5 business days of delivery so we can review the issue and determine an appropriate resolution.

Due to the nature of our wholesale business, all sales are final. We do not accept returns or exchanges for items ordered in the wrong size, color, or style, or for products that do not meet your customer's personal preferences.

We strongly encourage retailers to carefully review product descriptions, size charts, measurements, and available product photos before placing an order. If you have any questions about sizing or fit, our team is happy to assist prior to purchase.

Unavailable Items & Store Credit

Thomas & Co. serves boutique owners purchasing inventory for resale. We understand that when an item becomes unavailable or is cancelled in production, your customer has often already placed an order and you simply need a replacement product to fulfill the sale.

For this reason, store credit is issued by default for any unavailable items. This allows you to quickly apply the credit toward a replacement item and continue serving your customers without waiting for a refund to process.

If you prefer to receive refunds to your original payment method instead of store credit, simply email our team and we will note your account preferences for future orders.