Ordering Info for Thomas & Co

✨ T&C WHOLESALE QUICK FAQ ✨

Please read before ordering 💗

Ordering
• Website items → order directly on our website
• Deal post items → comment on the FB deal post and a rep will invoice you

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Turnaround Time (TAT)
TAT starts the day you place your order.

🩷 Graphic Tees: 3–8 business days
🩷 Most Apparel / Weekly Drops: 8–13 business days
🩷 Monthly Collection & Some FB Drops: up to 28 business days

We often ship faster than posted TAT.

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Partial Shipping
We partially ship orders once 75% of items are ready so you can receive inventory faster.

If you prefer no partial shipments, email us and we will flag your account.

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Unavailable Items / Store Credit

We serve boutique owners purchasing inventory for resale. When an item becomes unavailable, most boutiques still have a sale with their customer and simply need a replacement item.

For this reason, unavailable items are issued as store credit by default so you can quickly replace the item with another product and keep the sale.

Over 75% of our customers are repeat buyers, making store credit the fastest solution.

If you prefer refunds to your original payment method instead, email us and we will add a note to your account.

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Shipping
Shipping is calculated at checkout based on order weight.

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Returns
We do not accept returns or exchanges, including wrong sizing.

Please refer to size charts before ordering.

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Photos for Running
Photos are posted inside the Thomas & Co Facebook Group for boutiques to use when running items.